Replacing the tape on the SendPro MailCenter 1000, 2000, and 3000

Replace the tape roll in the meter when a red stripe appears.
Products affected: SendPro® MailCenter 1000, SendPro® MailCenter 2000, SendPro® MailCenter 3000

Replace the tape roll in the meter when a red stripe appears.

The SendPro MailCenter 1000 and SendPro MailCenter 2000 uses adhesive tape. The SendPro MailCenter 3000 can use either adhesive or gummed tape. A red stripe appears along its edge approximately 36 inches from the end which indicates the tape is running low. There is also a black stripe that tells the meter when it is out of tape. At this point the meter stops printing.

Important: If you do not use Pitney Bowes supplied tape, you will not be able to determine when the tape is running out and this may cause a jam.

  1. Select Settings from the Home screen.
  2. Select Hardware.
  3. Select Tape.
  4. Select << Rewind to bring the tape back for removal.
  5. Open the supplies cover.
    open main cover
  6. Remove the old tape core from the feeding area.
    remove old tape roll
  7. Tear or cut (preferred method) off the end of the new roll tape to leave a straight edge.
  8. Drop the new roll tape into the well. Make sure the leading tape edge comes up from under the roll and to the right.
  9. Select Feed forward >>. The meter will advance the tape feed drive.
  10. Insert the lead edge of the tape into the entrance guide. The meter will advance the tape to the proper position.
    insert new tape roll
  11. Close the cover.
  12. Select Home to return to the Home screen.

UPDATED: July 09, 2026