PlanetPress is stuck on importing or extracting data

If PlanetPress gets stuck while importing or extracting data, the input file may contain special characters or may not be in a valid format.
Products affected: PlanetPressĀ®

Issue

While importing or extracting data, PlanetPress gets stuck.

Cause

The input file may contain special characters or may not be in a valid format.

Resolution

Recreate the input file, making sure that there are no special characters and that the format is correct.

UPDATED: June 16, 2023