"No printer detected" message on the SendPro MailCenter

Issue

When using the SendPro MailCenter Shipping app on the SendPro MailCenter, the message “No printer detected” is displayed and the meter cannot connect to the Datamax W1110, Brother QL-1050 printer or Brother QL-1100.

Cause

• The label printer is switched off, does not have labels installed or has warning or error lights appearing.
• The wrong label size was selected.
• Your meter lost its connection to your printer.

Resolution

Solution 1: Check the label printer

1. Ensure the label printer is switched on and has labels installed.
2. Check the label printer lights have no warning or error lights appearing.
   

If you still need help, try Solution 2.

Solution 2: Select the correct label size

1. Select Settings under Print Shipping Label on the Home screen.
   
2. Select the 4 x 6 label size.
   

If you still need help, try Solution 3.

Solution 3: Refresh the connection from the meter to the label printer

1. Select Settings under Mailing from the Home screen.
   
2. Select Hardware.
3. Select External Printers.
   
4. Select Refresh Printers.
   

If you still need help, try Solution 4.

Solution 4: Restart the meter

1. Select the gear from the lower right corner of the Home screen.
2. Select Shut Down from the menu.
3. Select Shut Down on the pop-up window.
4. Wait for the screen to turn off and the blue light on the front to turn off. This may take several minutes.
5. After the meter has been off for 10 seconds, press the power button to turn the meter back on.