"There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label in PitneyShip or PitneyShip Pro
There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label means that there is an issue with the UPS account.
Products affected: PitneyShip™, PitneyShip™ Pro
Issue
When printing a UPS label, the message "There was an error generating your label. Something went wrong. Please try again later.[120121] The Shipper's shipper number cannot be used for the shipment" appears.
Cause
There is an issue with UPS account being used.
Resolution
Solution 1: Delete and re-add the UPS account
- Select Settings > Carriers.
- Select the delete icon next to the UPS carrier account.
- Select Delete.
- Select Add Carrier and enter the UPS account details to re-add it.
Solution 2: Contact UPS
Contact UPS to find out if there is an issue with the status of the UPS account you are using.
UPDATED: May 23, 2023