"There was an error generating your label... [120121] The Shipper number cannot be used for this shipment" message when printing a UPS label in PitneyShip or PitneyShip Pro

Issue

When printing a UPS label, the message "There was an error generating your label. Something went wrong. Please try again later.[120121] The Shipper's shipper number cannot be used for the shipment" appears.

Cause

There is an issue with UPS account being used.

Resolution

• Solution 1: Delete and re-add the UPS account
• Solution 2: Contact UPS

Solution 1: Delete and re-add the UPS account

1. Select Settings > Carriers.
2. Select the delete icon next to the UPS carrier account.
3. Select Delete.
4. Select Add Carrier and enter the UPS account details to re-add it.

Solution 2: Contact UPS

Contact UPS to find out if there is an issue with the status of the UPS account you are using.