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Managing the installation of DeviceHub updates on users' computers in PitneyShip Pro or PitneyShip Enterprise

By default, DeviceHub is updated automatically. As an administrator, you can choose to turn off updates for the users in your enterprise so that you can control the installation.

Products affected: PitneyShip® Pro, PitneyShip® Enterprise

By default, DeviceHub is updated automatically. As an administrator, you can choose to turn off updates for the users in your enterprise so that you can control the installation.

Each time a new DeviceHub version is released, administrators receive a "DeviceHub Version Update" notification on the day of the release and again on the third day after the release. If you want to manage the deployment, you can download both Windows MSI and Mac PKG installers.

Important: If you disable DeviceHub updates, your users will not receive automatic updates, and they will also not be able to update DeviceHub manually.

  1. Select Settings > Printers & Scales.
  2. Go to the Settings & Downloads tab.
  3. To disable automatic updates for your users, uncheck Automatically update DeviceHub for all users.
  4. Click the Update button, then select Download Installer (.msi) for Windows or Download Installer (.pkg) for Mac.
    Uncheck Automatically update DeviceHub for all users and click Update

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: November 04, 2026