Setting up a custom non-rated carrier in PitneyShip Enterprise

A custom non-rated carrier is a carrier that allows you to track packages for the purpose of for accountability without being a rated carrier. This can be used for couriers, your own mailroom delivery, etc.
Products affected: PitneyShip® Enterprise

A non-rated ("no rate") carrier is an internal, custom carrier that does not rate (price) shipments. These may be your own mailroom personnel, inter-office couriers, or third-party package distribution partners that are not standard carriers such as UPS, FedEx, or DHL Express.

  • Custom non-rated carriers cannot be used when printing labels from the Ship Orders screen.
  • You can enter an optional custom charge on the rating screen if needed.
  • You can enter your own tracking numbers if needed. Tracking numbers must be unique.
  • You can only print 4 x 6 labels for custom non-rated carriers.
  • You can only reprint custom non-rated carrier labels once.
  • When using the Unified View package tracking feature for PitneyTrack Enterprise and PitneyShip Enterprise, a custom non-rated ("no rate") carrier must be set up specifically for that purpose using the Integrate with Receiving setting.
  1. Select Settings > Carriers.
  2. Select Add Carrier.
  3. If necessary, select More Carrier(s).
    sm-more-carriers
  4. From the Select Carrier menu, select NORATE.
  5. In the Carrier Display Name field, enter a name for the account.
  6. If you are setting up this carrier for the Unified View package tracking feature (PitneyShip Enterprise only), select Integrate with Receiving.
  7. Under Access Level, select which divisions and locations will have access to this account:
    • Enterprise: All divisions and locations
    • Division: Select the desired divisions
    • Location: Select the desired locations
    • Roles: Select the desired roles (PitneyShip Enterprise only)
  8. Complete any of the optional fields if needed.
  9. Select Add Carrier.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: May 08, 2026