"PDF Image Request Open" and "Error: Could not find image in database." message when printing stamps from SendPro Enterprise in Google Chrome

When printing stamps or a test stamp sheet in Google Chrome, the following message appears:

When clicking Open, the message "Error: Could not find image in database." appears.

Google Chrome is trying to download the PDF instead of opening the PDF in the browser.

• Solution 1: Change how Chrome handles PDF files
• Solution 2: Try a different browser

Solution 1: Change how Chrome handles PDF files

1. In Google Chrome, click on the menu icon to the right of the address bar and select Settings.
2. Select Privacy and security > Site Settings.
3. Scroll to the bottom of the page and select Additional content settings.
4. Select PDF Documents.
5. Change the setting from Download PDFs to Open PDFs in Chrome.
6. Close the Settings tab.
7. Close Chrome.
8. Reopen Chrome.
9. Sign back in to SendPro Enterprise and try again to print a stamp sheet.

Solution 2: Try a different browser

1. Open SendPro Enterprise in a browser other than Google Chrome.
2. Ensure that Print Margins or Print Scale is configured in the new browser to ensure stamps print correctly.
3. Go to the Stamp App and print a test stamp sheet.

Permissions required

Admin, Client

If you need further assistance, please chat with us.