Resolving external component exception in 8000 when printing error
External component exception in 8000 when printing error occurs when the import PDF has too large a page count.
Products affected: Relay® Integrity Pro
Issue
When Relay Integrity Pro tries to print an output document Error External component has thrown an exception, In 8000 message displays.
Cause
The Windows Printer Spooler is overwhelmed.
Resolution
Solution 1: Print from the Output folder, using Adobe Reader.
Solution 2: Split the Import PDF in half and run a smaller page count. If the error happens a second time spilt the new PDFs in half, until the import PDF are reduced to a page count that does not cause the error.
When Relay Integrity Pro tries to print an output document Error External component has thrown an exception, In 8000 message displays.
Cause
The Windows Printer Spooler is overwhelmed.
Resolution
Solution 1: Print from the Output folder, using Adobe Reader.
Solution 2: Split the Import PDF in half and run a smaller page count. If the error happens a second time spilt the new PDFs in half, until the import PDF are reduced to a page count that does not cause the error.
UPDATED: April 26, 2024