"Email Report. Reason: Bounce Receiving server could not or would not accept mail..." message in ShipAccel
The message "Receiving server could not or would not accept mail to this recipient permanently. If a recipient has previously unsubscribed from your emails, the message is dropped.." occurs because the email server is blocking the email from the sender address [email protected].
Products affected: ShipAccel
Issue
When clicking the View Report link on the Notifications Logs tab of the Notifications & Templates screen, the following message appears:
Email Report
Reason: Bounce
Receiving server could not or would not accept mail to this recipient permanently. If a recipient has previously unsubscribed from your emails, the message is dropped.
Cause
The email server is blocking the email from the sender address [email protected].
Resolution
Contact your IT department to have the sender address no-reply@pb com unblocked.
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UPDATED: October 30, 2025