"That address doesn't exist. Error 404" message when accessing the Address Book in ShipAccel
The message "That address doesn't exist. Error 404" when accessing the Address Book mesans that you do not have permission to access the Address Book.
Products affected: ShipAccel
Issue
When trying to access the Address Book, the message "That address doesn't exist. Error 404" appears.
Cause
You do not have permission to access the Address Book.
Resolution
Contact your local ShipAccel administrator.
The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.
UPDATED: October 31, 2025