"It's not you, it's us. We're having an internal server issue." in ShipAccel

When trying to sign in to or use ShipAccel, the message "It's not you, it's us. We're having an internal server issue. We're working on fixing it. In the meantime you can try reloading the page." appears.

• Your browser may have a cache problem.
• You may be using an outdated bookmark/link.
• There may be a conflict with the Office 365 integration feature.
• Your service may be suspended.
• There may be a server problem.

Solution 1: Check for an outdated bookmark or link

You may be using an outdated bookmark or link. Make sure that the address you are using is correct:

• https://shipaccel.pitneybowes.com
• If you are using a federal government account, check with your administrator for the correct URL.

Solution 2: Disable Office 365 integration

1. Select Settings > Address Book.
2. Select Disconnect Office365.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.