"Alert: Username is already been used, please input a different one" message when adding a UPS account in ShipAccel
If the message appears "Alert: Username is already been used, please input a different one" message when adding a UPS account, select a different usernam.
Products affected: ShipAccel
Issue
The message "Alert: Username is already been used, please input a different one" appears when adding a new Pitney Bowes UPSÂ rate account.
Cause
The username you entered is already in use.
Resolution
Select a different username for your new UPSÂ account.
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UPDATED: October 30, 2025