"We can't let you in. You’ll need permission first." message in ShipAccel
If you see the message "We can't let you in. You’ll need permission first.", the email address you are using to sign in does not have access to the ShipAccel service.
Products affected: ShipAccel
Issue
The message "We can't let you in. You’ll need permission first." appears.
Cause
The email address you are using to sign in does not have access to the ShipAccel service.
Resolution
This issue must be resolved by a Pitney Bowes representative.
If you need further assistance, please chat with us.
The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.
UPDATED: October 31, 2025