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Canceling a ShipAccel subscription

If you are the account administrator, you can change your subscription.
Products affected: ShipAccel

If you are the account administrator, you can cancel your subscription.

Determining which method to use

There are currently two different user menus. This will determine which method you use.

  1. Sign in to ShipAccel.
  2. Select your name in the upper right.
  3. If you see this menu, use Method 1.
    ShipAccel user menu - method 1
  4. If you see this menu, use Method 2.
    ShipAccel user menu - method 2

Method 1

  1. Sign in to ShipAccel.
  2. Select your name in the upper right.
  3. Select Cancel Subscription.
  4. Enter or select the reason for cancellation.
  5. If you see a Continue button, select Continue.
  6. Select Submit Request or Confirm Cancellation.
  7. If you see an OK button, select OK.

Method 2

  1. Sign in to ShipAccel.
  2. Select your name in the upper right.
  3. Select Manage Subscription.
  4. Select Cancel Subscription.
    Cancel Subscription button
  5. Select the reason for cancelling, enter any additional details, and select Cancel my subscription.
  6. In the confirmation window, type confirm in the box and click Proceed with cancellation.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: October 17, 2025