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Changing or resetting your password in ShipAccel

If you do not know your password, you can reset it.
Products affected: ShipAccel

If you do not know your password, you can reset it.

  1. Go to the signin page.
  2. Enter your username (email address) in the Email field and click Next.
  3. Click the Forgot your password? link.
  4. Make sure that the correct email address is in the Email field.
  5. Click Send Reset Link.
  6. A password reset email will be sent to your email address. It may take up to 5 minutes for this email to arrive.
  7. Follow the instructions in the email to change your password.

If the password reset email is not received:

  • Check your junk/spam folder.
  • The password reset email is sent from [email protected]. The Multi-Factor Authentication (MFA) email with the code is sent from [email protected]. Check with your IT department to make sure that these addresses are not being blocked.

Note: If your organization uses Single Sign-On (SSO), then you will need to use your internal procedures to reset your password.

UPDATED: May 02, 2025