Changing or resetting your password in ShipAccel

If you do not know your password, you can reset it.

• Resetting your password
• User password requirements
• If the password reset email is not received

Resetting your password

1. Go to the signin page.
2. Enter your username (email address) in the Email field and click Next.
3. Click the Forgot your password? link.
4. Make sure that the correct email address is in the Email field.
5. Click Send Reset Link.
6. A password reset email will be sent to your email address. It may take up to 5 minutes for this email to arrive.
7. Follow the instructions in the email to change your password.

User password requirements

User passwords must contain:

• At least 12 and not more than 20 characters
• 1 uppercase letter
• 1 numeric or special character

If the password reset email is not received

• Check your junk/spam folder.
• The password reset email is sent from [email protected]. The Multi-Factor Authentication (MFA) email with the code is sent from [email protected]. Check with your IT department to make sure that these addresses are not being blocked.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.