Printing a Registered, Certified, or Electronic Return Receipt (ERR) shipping label in ShipAccel

You can create and print a Registered, Certified, or Electronic Return Receipt (ERR) shipping label for a package or envelope.

In this article:

• Sender
• Recipient
• Packaging
• Rates and Services
• Accounting and Reference fields
• Printing the label

Sender

1. Select Shipping > Create Shipping Label.
2. If you need to change the sender address, select the address under Sender in the upper left and select one of the following options:
   • To make a change to the currently selected address, select Edit sender address, make the necessary changes, and select Done.
   • To enter a new sender address, select Add new sender address, enter the address, and select Done.
   • To select a different sender address from your address book, select View all senders and select the desired address.
     

Recipient

1. Enter the recipient address, or select the address book icon to select an address from the address book.
   
   • If the recipient address is a residential address, check the Residential box below the address.
2. To send tracking and delivery emails to the sender or recipient, select the desired boxes under Email the tracking number and Email when the shipment is delivered. To send tracking and delivery emails to addresses other than the sender or recipient, enter the email addresses in the Additional Emails boxes.
   

Packaging

1. Select the package type from the Packaging Type menu.
2. Enter the package dimensions and weight if required for the package type.
   

Rates and Services

1. Select Select Rates and Services.
2. To sort the rates by price or delivery date, click on the column heading. Select the same column heading again to reverse the sort order.
3. Select a First Class or Priority Mail service.
4. Select the Show More button in the Extra Services section.
   
5. From the Extra Services list, select the desired service:
   • Certified Mail: Select Certified Mail.
   • Registered Mail: Select Registered Mail.
   Tip: Hover your mouse over the ? icon to learn about the service and what forms you need.
   
6. (Optional) Select the return receipt type:
   • To use an Electronic Return Receipt (ERR), select Return Receipt Electronic.
   • To use a paper return receipt, select Return Receipt and enter the Return Receipt Number. This should be the tracking ID found on USPS USPS Form 3811.
7. Select any other Extra Services if needed.
8. Once all services are chosen, select Choose Service.

Accounting and Reference fields

1. If you use cost accounts, either click in the Cost Account field and start typing the cost account name or code to search, or select the search icon to view the entire account list.
   
2. (Optional) Enter References and Notes as needed.
   • Memo/Reference: The contents of this field will print on the shipping label and be included in the tracking notification email. It is limited to 30-40 characters depending on the carrier. It will appear in your history. For UPS and FedEx, this field is also sent to the carrier and will appear on your carrier invoice.
     
   • Select More Reference Options to access these additional fields.
     
     • Reference Two: For FedEx, this field is called Department and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
     • Reference Three:  For FedEx, this field is called Invoice and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
     • Reference Four: For FedEx, this field is called PO# and will print on the shipping label. For all other carriers, it will not print. It will appear in your history.
     • Shipper Ref: This field may be used for anything up to 40 characters. It will appear in your history.
     • Transportation Ref: This field may be used for anything up to 40 characters. It will appear in your history.
     • Shipping Notes: This field can contain any notes about the shipment up to 500 characters (255 for FedEx) and will be included in the tracking notification email. It will appear in your history.

Printing the label

1. If necessary, select your payment method (varies by carrier account type).
   
2. (Optional, recommended for first print) To print a test label, select Test Print. Test prints are for testing printer settings only and do not use any postage.
3. To view or change the printer settings before printing, select Print Options.
4. When you're ready to print the label, select the green Print button. (It may say Print Shipping Label or Print Label to PDF.)
5. Select the items you want to print. Options may vary based on your settings and shipment destination. Uncheck the boxes for any items that you do not want to print.
   
6. Select the Printer and Print Size.
   
7. Select Print.
   • To email the label instead of printing it, select Email, enter the email address, and select Pay and Send Email.
     Important: Emailed labels expire after 1 day.
8. Attach the label and the required forms:
   • Priority Mail: Label 3800N for Certified and Form 3811 for Return Receipt.
   • First Class Large envelopes: Form 3800 for Certified and 3811 for Return Receipt. Important: The tracking number does not print on the label. It is found only on these forms. Retain a copy of the tracking number for your records if needed.
   • If you're unsure which forms you need to attach, go back to the Rates and Services screen and hover your mouse over the ? icon.
     

• Note that certain types of printing require DeviceHub to be installed. For more information, see:
• Managing Printing in ShipAccel

Note: ERR tracking for First-Class mailings is not available in ShipAccel. Electronic Return Receipts and digital signatures must be obtained from the USPS website. If no information is available or the information seems incorrect, contact USPS Customer Service.

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