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"PSD disabled" message on the SendPro C Series and SendPro CX Series

Please chat with us if the message PSD disabled appears.

Products affected: SendPro® C Lite, SendPro® C, SendPro®+, SendPro® C Auto (8H00, 9H00), SendPro® CX 100, SendPro® CX 200, SendPro® CX 300 and SendPro® CX 500

Issue

The message PSD Disabled appears when you refill your device.

Cause

There is an issue with your postage account.

Resolution

Please chat with us to resolve this error.

UPDATED: October 13, 2026