"ParseErrorResponse: {"code":"INACTIVE_LEDGER_STATUS":"Ledger status inactive" message in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel
If you receive the message "ParseErrorResponse: {"code":"INACTIVE_LEDGER_STATUS":"Ledger status inactive", please chat with us.
Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise, ShipAccel
Issue
When trying to print a shipping label, the message "ParseErrorResponse: <validation_error> {"code":"INACTIVE_LEDGER_STATUS","message":"Ledger status inactive. Please contact Pitney Bowes"}" appears.
Cause
There is an issue with the account status.
Resolution
This issue must be resolved by a Pitney Bowes representative.
If you need further assistance, please chat with us.
UPDATED: June 12, 2025