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Dropping off packages at rear loading lockers with the PitneyTrack mobile app in ParcelPoint Smart Lockers

You can use PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at a rear loading locker bank.

Products affected: ParcelPoint™ Smart Lockers, PitneyTrack® Mobile App 

You can use the PitneyTrack mobile app on the Tracking Assistant to receive and drop off packages directly at a rear loading locker bank.

  1. Sign in to the PitneyTrack mobile app.
  2. If prompted, select your Location.
  3. Tap More.
  4. Tap Place in Locker. By default front loading is displayed.
  5. Set the Use Rear Lockers toggle to On.
  6. Scan the package barcode. Use one of the following methods to enter the tracking number:
    • Tap the scan icon and align the box over the barcode. The barcode is scanned automatically.
    • Tap in the field and type the tracking number.
    • Tap the + next to the Tracking Number field to generate a tracking number.
  7. Tap the Recipient field and select the recipient.
  8. Place the package in an empty locker.
  9. Scan the barcode on the locker shelf.
  10. On the Tracking Assistant or mobile device, tap Place.

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UPDATED: September 12, 2025