Authenticating your FedEx account in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

FedEx's security standards require that you authenticate your FedEx accounts in order to ship with FedEx. This only applies if you are using your own FedEx account, not if you are using a FedEx PB Rates account.

Note: If you are having trouble authenticating your FedEx account, do not delete your FedEx Account. Please follow the instructions below.

Before you begin:

You will need access to the email or phone number associated with your FedEx account, or your most recent FedEx invoice. You must complete the authentication process within 30 minutes, so have this information ready before you begin.

1. Sign in to the Shipping 360 platform.
2. If you see a message telling you to authenticate, click Authenticate now.
   
3. If you do not see the message, select Settings > Carriers.
   Note: If you do not see this option, then you do not have permission to perform this task. Contact your administrator for assistance.
4. The address associated with your FedEx carrier account must match the one FedEx has on file. Click the edit icon to view and make changes to your address if needed.
   
5. When ready to authenticate, click Authenticate next to your FedEx account. You must complete the authentication process within 30 minutes.
   
6. Select your authentication method and click Next. You can authenticate using a verification code, a recent invoice, or a phone call to FedEx.
   • Verification code
   • Invoice verification
   • Other methods

Verification code

Before starting, make sure that you have access to the email or phone number associated with your FedEx account.

1. Select your code delivery method.
2. In the Authentication Code field, enter your authentication code. If you did not receive your authentication code, click Re-send Code.
3. Click Authenticate.

Invoice verification

Before starting, make sure that you have your most recent FedEx invoice. You will need the invoice number, invoice date, and invoice amount.

Note: You must use an invoice from the last 90 days.

1. In the Invoice Number field, enter the invoice number.
2. In the Invoice Date field, select the invoice date.
3. In the Invoice Amount field, enter the invoice amount.
4. Click Authenticate.

Other methods

If you cannot access the email or phone number associated with your FedEx account, you can contact FedEx directly to verify your account. Be sure to have your FedEx account details ready, and call 877-339-2774 and ask for the API & Server Support department. After your account details have been verified with FedEx, click Authenticate.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.