Authenticating your FedEx account in PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel

FedEx has revised security standards for shipping through products such as PitneyShip, PitneyShip Pro, or PitneyShip Enterprise. In order to ship with FedEx in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, you must authenticate your FedEx accounts.

Before you begin the FedEx authentication process, you will need access to the email and phone number associated with your FedEx account in order to receive a verification code, or your most recent FedEx invoice to verify your account. You must complete the authentication process within 30 minutes.

1. Sign in to PitneyShip, PitneyShip Pro, PitneyShip Enterprise, or ShipAccel.
2. Select Settings > Carriers.
3. Click on Authenticate next to the FedEx account.
4. Select your authentication method and click Next. You can authenticate your account using a verification code sent via email, text, or phone call, verify your account details using a recent invoice, or call FedEx. You must complete the authentication process within 30 minutes.
   • Verification code
   • Invoice verification
   • Other methods

Verification code

Before starting the authentication process using a verification code, ensure you have access to the email and phone number associated with your FedEx account.

1. Select your code delivery method.
2. In the Authentication Code field, enter your authentication code. If you did not receive your authentication code, click Re-send Code.
3. Click Authenticate.

Invoice verification

Before starting the invoice verification process, make sure you have access to your most recent FedEx invoice. You will need the invoice number, invoice date, and invoice amount.

Note: You must use an invoice from the last 90 days.

1. In the Invoice Number field, enter the invoice number.
2. In the Invoice Date field, select the invoice date.
3. In the Invoice Amount field, enter the invoice amount.
4. Click Authenticate.

Other methods

If you cannot access the email or phone number associated with your FedEx account, you can contact FedEx directly to verify your account. Be sure to have your FedEx account details ready, and call 877-339-2774. After your account details have been verified with FedEx, click Authenticate.