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Restarting DeviceHub in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

DeviceHub may sometimes stop or go offline and need to be restarted.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

DeviceHub may sometimes stop or go offline and need to be restarted.

Windows

  1. Open DeviceHub (Start > All Programs > DeviceHub > DeviceHub).
  2. Go to the Settings tab.
    DeviceHub Settings tab
  3. Select Restart DeviceHub.

Mac

  1. Find the DeviceHub DH icon in the Mac OS menu bar.
  2. Right-click on the DH icon and choose Reconnect.
    DeviceHub icon
  3. Once the DeviceHub icon reappears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: October 22, 2025