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"This product requires a valid value for Non-Delivery Handling" message error 8716 appears in SendPro Enterprise

Learn how to resolve the error 8716 "This product requires a valid value for Non-Delivery Handling" in SendPro Enterprise.

Products affected: SendPro® Enterprise

Issue

When attempting to ship a CanadaPost shipment internationally (from Canada to the United States), the following error appears: Error Code: 8716:"This product requires a valid value for Non-Delivery Handling".

Cause

The shipment is missing something the carrier requires.

Resolution

  1. Press the Special Services button.
  2. Locate the entry for Disposition Method.
  3. Select an appropriate option (Return, for example).
    • Note: Applicable options may vary by carrier service or package type.

UPDATED: August 18, 2025