Skip to main content
Related Search Topics: Errors & Troubleshooting
Print this support article

"Permission Required" message on a Tracking Assistant in PitneyTrack Asset, PitneyTrack Inbound or PitneyTrack Enterprise

If the message Permissions Required appears, allow the permissions for PitneyTrack to use the Camera, Location and Storage.

Products affected: PitneyTrack® Asset, PitneyTrack® Inbound, PitneyTrack® Enterprise 

Issue

The message "Permission Required" appears on the Tracking Assistant after logging into PitneyTrack.

Resolution

  1. Select the Applications menu.
  2. Select Settings.
  3. Select Apps and notifications.
  4. Locate the PitneyTrack app then select Permissions.
  5. Allow the permissions for Camera, Location and Storage.

UPDATED: September 02, 2025