Packages are being saved after scanning when using the T6WE Wedge Scanner in PitneyTrack Inbound or PitneyTrack Enterprise

Please chat with us to reprogram the wedge scanner if you are using a Pitney Bowes Wedge Scanner and packages are being saved after scanning.

Products affected: PitneyTrack® Inbound, PitneyTrack® Enterprise

Issue

Packages are saved without allowing you to enter in the package information when using the T6WE Wedge Scanner.

Cause

Due to Label Options settings, the Enter key is designed to perform the most frequently used actions for each workflow (Receive, Edit, Deliver).

The image shows the function of the Enter key when using the keyboard. This triggers the selection on the Select most frequently used action menu.
Most frequently used actions

Resolution

Based on your Wedge Scanner model, you need to reprogram the wedge scanner to use the Tab key and not the Enter key.

Please chat with us if you are using a Pitney Bowes model scanner (J794, J785, T6WE, T7WE). Other models will require you to search for programming codes on other manufacturer websites.

UPDATED: September 09, 2025