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"UPS rates could not be retrieved" message in ShipAccel

If you receive the message "UPS rates could not be retrieved. Wait a moment and try again. Get Rates.", the UPS account may need to be verified.

Products affected: ShipAccel

Issue

When trying to select UPS rates, the message "UPS rates could not be retrieved. Wait a moment and try again. Get Rates." appears.

Cause

The UPS account may not be verified.

Resolution

  1. Select Settings > Carriers.
  2. If the UPS carrier listed shows a Verify link in the Account#/Partner ID column, follow these instructions to verify it:
    UPS Verify link on Carriers page

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: November 06, 2025