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The screen is blank or black in ParcelPoint Smart Lockers

If the screen is black or blank, restart your touchscreen to resolve the issue.

Products affected: ParcelPoint™ Smart Lockers

Issue

The screen is blank or black.

Resolution

You may be able to resolve the issue by restarting your touchscreen.

  1. Unlock the kiosk compartment of the locker.
  2. Remove and then replace the power cable from the touchscreen (marked DC12).
    Touchscreen power cable
  3. Lock the kiosk compartment.

UPDATED: January 22, 2026