Voiding a UPS or FedEx shipping label in the ParcelPoint Self-Service Sending Kiosk

If you are not going to use a FedEx or UPS shipping label that you created, you can void it.

• Refund guidelines
• Voiding a label from the history
• Batch/multiple shipments

Guidelines

• Voiding means that you are not going to use the label, so you will not be charged for the label cost.
• If you do use the label, even after voiding it, FedEx or UPS will charge you for the label cost.
• This applies to FedEx and UPS only. For USPS labels, you must request a refund.
• The Void button is not available if:
  • The label is older than 30 days
  • A FedEx manifest has been printed (FedEx only)

Voiding a label from the history

1. Select Shipping & Mailing > Request a Refund.
2. Select the arrow next to the desired shipment, then select Void Label.
3. Check the box to confirm that you wish to mark the label as voided.
4. Select Continue.

Related topics

• Requesting a USPS shipping label refund

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