Troubleshooting label printer blink codes in the ParcelPoint Self-Service Sending Kiosk
Check the label printer LEDs blink codes to resolve printer issues.
Products affected: ParcelPoint™ Self-Service Sending Kiosk
Issue
The label printer will not print labels and the LEDs are blinking.
Resolution
When there is a problem with the label printer, the printer's LED lights will flash in a pattern. The following list provides the meaning of each pattern, and the resolution for each situation.
| LED 1 | LED 2 | Printer Status | |||
|---|---|---|---|---|---|
| Color | Status | Color | Status | ||
| Green | On | Green | On | Print standby mode | Print standby mode |
| Red | On | Orange | On | Error mode | Paper jam (gap / black mark is not recognized) |
| Red | On | Green | Blink | Error mode | Printer head overheating |
| Red | On | Red | Blink | Error mode | Paper Cover open |
| Red | On | Orange | Blink | Error mode | No paper |
| Red | On | - | Off | Error mode | Media calibration failure |
| Red | Blink | Red | Blink | Error mode | Auto-Cutter error |
| Orange | On | Orange | On | Mode switching notification | Mode switching notification |
| Green | Blink | Red | On | Wait for input | Print is paused temporarily. Wait for button input |
| Green | Blink | Green | Blink | Wait for input | Cover Close Mode. Wait for button input |
| Green | On | Red | Blink | Wait for input | Print Cancel Mode. Wait for button input |
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UPDATED: April 16, 2026