Creating custom notifications in PitneyTrack Verified Sender

You can send customized email notifications to inform users when certain events occur.

• Select the notification type
• Create and schedule the message
• Choose the from name and reply to address
• Viewing undelivered messages

Select the notification type

1. Select Settings > Notifications and Templates.
2. The system comes with several predefined templates that you can edit to customize them for your needs. To use a template to create the notification (recommended), select the edit icon next to the template you wish to use.
   
3. (Optional) To send a test email for up to ten email addresses, select the Test Email icon next to the template you wish to use.
   
4. To create a new notification without using a template:
   1. Select Add Notification.
   2. Enter the notification Notification Name.
   3. Under Send Via, check the Email box.
   4. Select the Type of notification. The options you see may vary depending upon your subscription. If you have any questions, contact your administrator.
   5. Select the Status Triggering the Notification. This is the activity that will trigger the notification to be sent, such as a package being shipped or delivered.
5. Select Continue.

Create and schedule the message

1. From the Schedule menu, select when the notification will be sent.
2. In the Email Subject field, enter or edit the email subject line.
3. Enter or edit the body of the message in the large message field. To insert dynamic text such as the recipient's name, select </> Insert Variable Data Field, then select the desired item.
4. To edit the HTML code of the message, select </> Edit HTML.
5. To see an example of how the message will look, select Show Preview. Scroll down to see the preview. Select Refresh Preview to refresh the preview after making changes above. Select Hide Preview to close the preview.
6. Select Save Notification.

Choose the from name and reply to address

1. Select the Preferences tab..
2. To change the From name to something other than "Pitney Bowes", enter the name you wish to use in the "Sent From" Label field. The notification emails will still come from no-reply@pb.com; only the name will be different.
3. To change the Reply to email address to something other than no-reply@pb.com, enter the desired address in the "Reply to" email address field. The notification emails will still come from no-reply@pb.com, but if someone replies to an email notification, the reply will go to this address.

Viewing undelivered messages

To view a list of undelivered emails, select the Notification Logs tab.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.