"File is empty" message when importing Recipient list in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

Issue

When importing Recipient Lists in the Multiple workflow in Create Shipping Labels, the error message, "File is empty" appears after selecting the CSV file.

Cause

The file being used may be corrupted or missing data.

Resolution

1. Check your .csv file for accuracy and make corrections as needed. Look for blank data, unusual characters, missing ZIP codes, and invalid country codes.
2. Resave the file even if no corrections are made. Note: Sometimes the file must be renamed and then saved to bypass the previously corrupt file.
3. Try your upload again by clicking Choose File. If successful, click Import to continue.

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