Cleaning the printhead on the SendPro CX Series

If you clean the print nozzle and you still get a bad test print pattern, try cleaning the printhead.

1. From the Home screen tap the right arrow.
   
2. Tap Ink & Maintenance.
3. Tap Install Printhead.
4. Lift the top cover. The ink cartridge moves to the front position.
   
5. Slide the green lever to the right and then flip the ink cartridge cover open.
   
6. Remove the ink cartridge.
   
7. Squeeze the tabs on either side of the printhead.
   
8. While squeezing, lift and tilt to the printhead to the right. The printhead should come up out of the device.
   
9. Clean off the printhead by wiping the surface of the printhead with a dry, lint-free cloth or a foam swab.
   
10. Squeeze the tabs and slide the printhead pegs into the lower set of grooves.
    Warning: If you do not seat the printhead correctly it can damage the device.
    
11. Keep squeezing the tabs and push the printhead flush against the wall. The tabs snap outward when placed correctly.
    
12. Install the ink cartridge and close the guard.
    
13. Close the top cover. The ink cartridge moves back to the original position.
14. Tap Done.
15. Print a print test pattern to be sure that your printhead is functioning properly.
16. If the test pattern looks good, tap Done.

Related topics

• Printing a test pattern