Getting a USPS shipping label refund on the SendPro CX Series

If your package was returned by USPS , you can request a refund through PitneyShip within 45-days of the label creation date.

The refund process can take up to 20 days because USPS wishes see if it can detect your shipment in its mailstream before crediting your account.

Important: When you cancel a UPS or FedEx label, the credit will appear on your UPS or FedEx invoice.

1. Tap Shipping History at the bottom of the home screen. All of the shipping labels appear by date. The most recent date appears first in the list.
2. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the sort order, tap the same column heading again.
3. Tap on the shipment to expand shipment details.
4. Tap Request Refund if available at the bottom of the shipment details.
5. Select the box to agree to the conditions, then tap Continue.

Important: Labels for First-Class Large Envelope do not bear a tracking barcode. You cannot request a refund for them via the SendPro CX Series. Sign in to PitneyShip to request a refund for these transactions.