Refilling funds for shipping labels on the SendPro CX Series

Your device uses two separate funding accounts. One is for shipping labels and one is for Print Postage. You cannot use the shipping label funds for Print Postage and vice versa.

Products affected: SendPro® CX 100, SendPro® CX 200, SendPro® CX 300 and SendPro® CX 500

Your device uses two separate funding accounts. One is for shipping labels and one is for Print Postage. You cannot use the shipping label funds for Print Postage and vice versa.

Before you begin:

Check that your device is connecting to the internet.

  • If you have a wired network connection, you will see the following connection icon in the toolbar:
    Wired connection icon
  • If you have a wireless connection, you will see the following connection icon in the toolbar:
    Wireless connection icon

Add funds to Print Labels

To refill your Print Labels funding account:

  1. From the Print Labels screen tap Balance + in the top right hand corner, alternatively tap Settings from the home screen.
    Refill shipping 
  2. From the settings screen tap Shipping Refills.The shipping refills screen appears.
    Shipping refills screen
  3. If you have enabled cost accounts for Print Labels, you must select a cost account. Tap Select Cost. Choose an account from the drop-down list.
  4. Tap Refill Postage on the upper right corner of the screen.
  5. Use the numeric keypad to enter the amount you wish to refill.
  6. Tap Add Postage. When complete, the updated shipping label postage amount appears.
  7. Tap Home to return to the Home screen.

UPDATED: October 06, 2026