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Error codes VR01 or VR04 on the SendPro CX Series

Perform a balance inquiry, restart your device and check for software updates to resolve errors VR01 or VR04.

Products affected: SendPro® CX 100, SendPro® CX 200, SendPro® CX 300 and SendPro® CX 500

Issue

Error code VR01 or VR04 appears and the device will not print.

Cause

The device base cannot initialize the rates manager, or the device is not on the account.

Resolution

  1. Tap Settings.
    Settings icon
  2. Tap Mailing Refills.
  3. Wait for the postage balance to update.
  4. Tap Update Now.
  5. Unplug the power cord. The screen turns off after 10 seconds.
  6. Wait 30 seconds.
  7. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  8. Quickly tap and release the power button to turn the device back on.
  9. Tap Rates & Updates on the Home screen.

UPDATED: October 13, 2026