Scale weight changes to one ounce after removing a mailpiece on the SendPro CX Series

Issue

After removing a mailpiece from the scale, the weight changes to one ounce.

Cause

There is a problem with the device software.

Resolution

Remove the scale, then restart the device:

1. Unplug the power cord. The screen turns off after 10 seconds.
2. Wait 30 seconds.
3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
4. Quickly tap and release the power button to turn the device back on.