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"Out of E-ZSeal" message and error 03114100AA on the Connect+ Series, SendPro P or SendPro MailCenter

Check there is sufficient sealing solution and that the sealant bottle is correctly fitted to resolve the error 03114100AA or Out of E-Z Seal message.

Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000, SendPro® MailCenter 1000, SendPro® MailCenter 2000, SendPro® MailCenter 3000

Issue

The message "Out of E-Z Seal" appears and the meter is not sealing. The error 0311-41-00AA may also appear.

Cause

The system may be low on sealing solution, or the sealant bottle may be incorrectly fitted.

Resolution

  1. Lift the supplies cover on top of the meter.
    Open the supplies cover
  2. The envelope sealant bottle is located to the far left of the tape roll. Remove the cap from the bottle and add enough E-Z Seal to bring the level up to the bottom of the throat of the bottle. Make sure you do not spill any solution in the tape well. If the tape gets wet, it can warp and cause a stoppage.
    Sealant bottle location
  3. Replace and tighten the cap and return the bottle to its original position. Ensure that the sealer bottle and is seated correctly. The bottle should make a "glug" sound when it is seated properly.
    Sealant bottle seated incorrectly
  4. Replace and tighten the cap and return the bottle to its original position.
  5. Close the supplies cover.
  6. Reboot the meter by selecting the gear icon from the lower right corner of the Home screen.
  7. Select Shut Down from the menu.
  8. Select Shut Down from the pop-up.
  9. Wait for the display and blue light to go out. This may take a few minutes. Press the power button to turn the meter on.

UPDATED: October 27, 2026