Getting to know PitneyTrack

PitneyTrack helps you efficiently manage incoming packages by tracking receipt and delivery of packages, with automated notifications and proof of delivery. This creates a secure, auditable delivery process.

Key features

• End-to-end tracking: Creates a clear real-time record of each package's journey, from delivery by the carrier through to receipt by the employee or department.
• Barcode scanning: Quickly captures package information by scanning carrier barcodes, automatically recording details such as tracking numbers, recipients, and delivery times.
• Photo and signature capture: Take photos as proof of both receipt and delivery and collect digital signatures when packages are received and delivered.
• Recipient notifications: Automatically alerts recipients when a package has arrived and is ready for collection or delivery.
• Desktop and Mobile workflows: Flexible workflows through both desktop software and the PitneyTrack mobile app, allowing staff to manage deliveries wherever they are.
• Smart locker support: Integrates with ParcelPoint Smart Lockers, enabling secure self-service collection at any time.

Frequently Asked Questions (FAQ) about using PitneyTrack

Find the answers to frequently asked questions about using PitneyTrack.

• How do I receive a package from the desktop?
  You can receive and log individual or multiple packages in PitneyTrack, by scanning tracking numbers, assigning recipients and locations, updating package details, and saving records for delivery tracking. See Receiving a package from the desktop.
• How do I receive packages using the PitneyTrack mobile app?
  You can receive single and multiple packages using the PitneyTrack mobile app. You can also edit individual packages when receiving multiple packages. See Receiving packages in the PitneyTrack mobile app.
• How do I deliver a package from the desktop?
  You can mark a package as delivered in the desktop version of PitneyTrack, confirm who received it, and record proof of delivery with a photo or signature, if needed. See Delivering a package from the desktop.
• How do I deliver packages with a PitneyTrack mobile app tracking assistant?
  You can use the PitneyTrack mobile app tracking assistant to deliver packages by scanning or entering tracking numbers, selecting recipients, capturing signatures or photos as proof of delivery, and saving the delivery record in the system. See Delivering packages with a PitneyTrack mobile app tracking assistant.
• How do I deliver packages from the manifest with a PitneyTrack mobile app tracking assistant
  You can use the PitneyTrack mobile app to deliver packages directly from the manifest, including selecting packages, confirming delivery details, and updating package statuses so delivery records are accurately tracked in the system. See Delivering packages from the manifest with a PitneyTrack mobile app tracking assistant.
• How do I edit a package record?
  You can easily update or correct package information in PitneyTrack Inbound by editing individual package records, or update multiple packages at once if you're using PitneyTrack Enterprise. See Editing a package record.
• How can I edit multiple packages?
  You can update up to 150 packages at once in PitneyTrack, making it easy to apply the same changes to multiple packages in a single action. See Editing multiple packages.
• How do I edit a package record in the PitneyTrack mobile app?
  You can edit a package record in the PitneyTrack mobile app by opening the package from one of several screens, updating the details, and then saving or printing the changes. See Editing a package record in the PitneyTrack mobile app.
• How can I view and export package history?
  You can view, search, sort, and filter package records in PitneyTrack, helping users quickly find package details and track package activity. See Viewing and exporting package history.

You can also watch this YouTube video for further information.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.