Global eCommerce Cross-Border Shipping Support - eBay

Get detailed tracking events and carrier information for your package(s):

open tab Track a Package



For eBay Global Shipping Program (GSP)


- Click the "Customer Support" link at the top of most pages.

- Click the "Contact eBay" tab and sign in.

- Select the topic that fits your question or concern. If your issue is not resolved with the information provided, please click the "Call us" link.

- You'll see a phone number and a PIN to use.

- The PIN expires within 15 minutes, so if you're not able to call eBay within that timeframe, please click the "Call us" link again for a new PIN.

- When you are connected with a customer service rep, specify your concern and they will forward you to the team which is best qualified to assist you in this matter.

Note: For non-tracking issues, call eBay: 866.540.3229.


UPDATED: November 06, 2019