The convenient, secure way to meet package and mail delivery volume

Contactless delivery
Smart locker solutions offer convenient, contactless parcel delivery and pick-up, keeping both staff and recipients safe.
Automated mobile
Complete chain of custody
Seamlessly integrate delivery lockers with PitneyTrack® Inbound, ensuring you receive and deliver with ease.
24/7 self-service access
Recipients receive automated alerts of incoming packages and assets, and can retrieve them at their convenience.
Flexible options
Pre-configured and customizable smart locker options fit specific volume, space, layout and workflow requirements
Prompt delivery and installation
Some locker options can be delivered in 6 weeks or less*. Plus, you can always rely on our superior end-to-end local service and support.
* In the major Canadian centers

Speak with one of our smart parcel locker experts about your package delivery, asset management and storage needs.

How do ParcelPoint Smart Lockers facilitate contactless pick-up?
operator delivering package to a parcel locker
Operator receives then delivers packages to lockers triggering recipient notifications with access barcodes.
recipient scanning barcode with phone at the parcel locker
Recipients scan their access barcode at the locker and verify their identification.
Recipient grabbing their parcel from the smart locker
The assigned locker opens, the recipient grabs their package and goes on their way.

Practical, proven solutions for today's real-world needs

Streamline your mailroom workflow for package delivery
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Streamline your mailroom workflow for package delivery

Eliminate overstuffed mailrooms, long waiting lines and misplaced packages. Automatically notify recipients when they have a pickup, secure, contactless delivery, 24/7.

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Keeping Laptop in locker
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Provide a safe secure place to store personal belongings

Day Use functionality provides your employees a secure place to temporarily store personal items with an easy-to-use self-service interface and unique barcodes for secure access.

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Next-gen client experience with end-to-end service

Our parcel, asset and mail locker systems provide monitored delivery and 24/7 contactless, self-service pick-up. You can rely on our superior service and support from pre-purchase to post-purchase and everything in between. Our local service teams will quickly respond to your calls and needs.

Pitney Bowes smart parcel lockers work across a variety of organizations

man using smart locker

Smart lockers enhance colleges and universities package deliveries

See how Wilfrid Laurier University has improved its processes for its staff and has facilitated its student’s life with our smart parcel lockers.

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Smart lockers for higher education eliminate campus mail centre chaos

In today’s digital world, students are arriving at college carrying fewer belongings, knowing they can buy whatever they need and have it delivered. Pitney Bowes understands, and helps schools streamline their mail center processes with our smart locker receiving solutions.

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man using smart locker

Smart Lockers provides an efficient, secure and automated solution for Police Evidencing

Discover how Delta Police Department locks down evidence chain of custody using Pitney Bowes ParcelPoint Smart Lockers.

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Re-imagining the office for today’s hybrid workforce

Our parcel, asset and mail locker systems provide monitored delivery and 24/7 contactless, self-service pick-up. You can rely on our superior service and support from pre-purchase to post-purchase and everything in between. Our local service teams will quickly respond to your calls and needs.

The Pitney Bowes Advantage

Superior Quality
Experience the superior build and durability of self-service lockers made with North American steel.
Complement your organization’s branding or location aesthetic with a range of colour options.
Seamlessly Software Integration
Seamlessly integrate SendSuite® Tracking solutions or your existing receiving software.

Elevate your package and asset management with ParcelPoint Smart Lockers

Frequently Asked Questions

What is a smart locker?

Smart lockers are the modern solution to manage package, mail and asset delivery demands. They increase efficiencies and provide secure, contactless pick-up options for recipients at their convenience. From pre-configured solutions delivered in 6 weeks or less to customizable solutions to fit your specific volume, space, layout and workflow requirements, Pitney Bowes has a postal locker to fit your needs. Plus, our smart lockers seamlessly integrate with receiving software, enabling you to receive and deliver with ease.

How can smart lockers benefit my organization?

Organizations and campuses that receive large volumes of packages clearly understand the challenges in managing package receiving and delivery. An end-to-end package locker solution from Pitney Bowes provides:

  • Contactless delivery, improving the package pick-up experience for recipients
  • An additional delivery/pick-up destination freeing up space in crowded mailrooms and reducing the number of lost or misplaced packages
  • Increased efficiency of mail center labour resources

What should I look for when researching smart locker providers?

There are a number of key elements to consider. Here’s a shortlist:

  • Choose a partner with a strong service infrastructure who can immediately respond to your service call. This is essential to ensure your organization’s mail centre continues to operate with little to no interruption.
  • Evaluate the build quality of the locker as well as its software integrations. In other words, confirm the software’s capability to deliver the operational efficiencies you need.
  • Assess the longevity and reputation of your potential partner. You want to be certain the provider can support you for the term of your business.

What is build quality and why is it important?

Build quality refers to the quality of the structure, including materials, durability and design. It’s important because many lockers are manufactured with sub-par materials, resulting in excessive maintenance and replacement costs early on. The quality of the hardware needs to be durable enough for constant use, plus able to withstand wear and tear over time. Look for heavy-duty materials like U.S. steel for ultimate durability.

How long does it take to implement a package, asset and mail locker solution?

Typically delivery from a smart locker provider can take 12 weeks or more. ParcelPoint pre-configured Express Series smart lockers are designed to meet the most common parcel delivery needs and are delivered in 6 weeks or less*. ParcelPoint modular Plus Series smart lockers are customized to meet your specific parcel and asset management needs and are delivered in 10 weeks or less.

*In the major Canadian centers.

What kind of data reporting does the system offer?

Our automated parcel locker systems provide analytics and data to help you make fact-based decisions regarding your operations and user experience.

Do the lockers have a power backup system during outages?

Yes. Our automated package lockers come equipped with emergency battery backup to ensure the locker remains fully functional. The lockers also contain a manual override, so you can always access the locker’s contents.

Can we rebrand our lockers with our organization’s logo or colours?

Yes. Our lockers provide an excellent platform to promote school spirit by adding your logo, team mascot or other graphic images and words. Businesses and other organizations can also display their brand identity and publicize internal communications by using the lockers as a traffic-heavy billboard. The visual display ideas are endless.

Will my staff have the visibility to the status of all the lockers?

Yes. The system provides full transparency into the pick-up lockers in use, the duration of time that each package remains in a locker, as well as the empty lockers available for accepting contents.

Why Pitney Bowes?

Pitney Bowes has been in business for more than 100 years. Our innovative technology is ever-evolving to provide customers with solutions that fit their needs today and easily scale for future growth. Our end-to-end ParcelPoint Smart locker solutions combine the benefits of physical locker storage with the advantages of our receiving cloud/on-premise software. It’s a complete solution, coupled with unrivalled local service and the expertise of Pitney Bowes.

Speak with one of our smart parcel locker experts about your package and asset management needs.