Tag: refund

Blog posts tagged with "refund"
Returns fraud on my mind
Consumers open up about which kinds of returns fraud are socially acceptable
08/29/22BOXpoll
Returnament: Run me my refund
We pit fast store credit against delayed refunds, and fast partial refunds against delayed full refunds.
08/29/22BOXpoll
Getting into the online exchange game
56% of consumers want more retailers to offer convenient online exchanges. Of those, more than half say the process is often inconvenient.
3.5m read07/21/22BOXpoll
Let's issue refunds in Bitcoin (and other ways to lower return rates)
Episode 8 - BOXscore Deep Dive Pt. 2
06/01/22BOXcast
Podcast
Introducing: Returnament 2022
Amid all-time-high return rates, Pitney Bowes created a competition to find the best balance between returns convenience and just enough friction
2m read04/12/22BOXpoll
Returning to pandemic pastimes
Hobbies picked up during the pandemic come with higher expectations—especially around returns
5m read09/20/21BOXpoll
Like having a limb ripped off
We asked consumers how they felt about various returns initiation processes. The responses were mostly metaphorical.
5m read05/20/21BOXpoll
The junk in your customers’ trunk is costing you
The pandemic is affecting the time it takes to recover online returns while impacting customer service calls.
5m read02/24/21BOXpoll
Sad returns: the challenge with in-person drop-off
Among pandemic-weary consumers, nearly half find the process annoying.
4m read11/15/20BOXpoll