A county correctional institution in the Northeast was facing a growing challenge with falsified legal mail being used to smuggle contraband into the facility. Pitney Bowes legal mail sender verification software provided a more consistent way to verify authorized senders, reduce falsified legal mail and ensure legitimate correspondence was delivered safely and securely.
A correctional institution in the Northeast was facing high volumes of falsified legal mail being used to smuggle contraband into the facility. Its existing process of swabbing mail for illegal substances was time-consuming and unreliable, frequently producing false positives.
- Falsified legal mail used to smuggle contraband
- Time-consuming and unreliable inspection process
- Frequent false positives delayed legitimate mail
- Unnecessary legal disputes from false positives
Pitney Bowes legal mail sender verification software helped the facility verify the sender of each authorized legal professional. Unique barcode labels were linked to specific legal professionals with inmates in the facility and scanned when legal mail was received.
- Notified law offices of the new barcode requirement
- Generated unique barcode labels for authorized legal professionals
- Quickly scan barcodes when legal mail is received
- Automatic alerts are sent to internal staff for any invalid barcode
“Thanks to Pitney Bowes for their outstanding efforts and anticipated great results with this solution.”
- Improved accuracy in detecting potential falsified legal mail
- Provided a more reliable way to verify legal mail senders
- Reduced false positives associated with the existing process
- Reduced falsified legal mail
- Helped deter attempts to smuggle contraband
- Protected the confidentiality of legal correspondence
- Streamlined verification of incoming legal mail senders
- Provided a consistent process for verifying authorized senders
- Triggered immediate alerts when barcodes could not be validated
- Helped ensure legitimate correspondence was processed safely
- Supported expedited and secure correspondence
- Helped reduce delays caused by false positives
The software provided a more reliable way to reduce falsified legal mail while ensuring legitimate correspondence was delivered safely and securely. Due to its success, the county expanded use of the software beyond the correctional institution to additional county offices. Once attorneys became aware of the process, many began requesting that additional institutions adopt the solution to expedite secure and timely correspondence with their clients.