The State of Missouri Department of Social Services supports programs that Missouri residents rely on every day, from family and children’s services to healthcare assistance and financial support. Behind those programs are teams across the state that need to send important materials reliably. Missouri DSS turned to Pitney Bowes to make that everyday shipping easier to manage, reducing the manual work required of its team while giving locations a more dependable way to keep shipping.
Missouri DSS needed its resources focused on its mission, not managing postage. Its previous shipping system created recurring issues that cost the team valuable time each week and made limited department funds harder to manage.
- Staff manually moved postage funds to individual locations
- System glitches left employees chasing down funding and fixing account issues
- Payment problems required additional follow-up just to keep locations shipping
Missouri DSS moved to Pitney Bowes, bringing shipping, funding and analytics into one system. The finance team can now manage the operation while supporting reporting, accounting and budget planning.
- Complete shipping system overhaul across 150+ locations in a matter of months
- Statewide rollout completed with a smooth transition and minimal disruption to day-to-day operations
- Shipping, funding and analytics brought together in one system
“We were spending hours every week just fixing issues, that’s how inefficient it was.”
“Pitney Bowes gave us the scale, reliability, and compliance we needed. Other vendors just couldn’t support what we were trying to do.”
“The difference has been night and day compared to what we were dealing with before.”
Upon switching to Shipping 360®, the difference was immediate. A process that required hours of troubleshooting each week became more dependable, giving employees a consistent way to ship and the finance team more time for higher-priority work.
- ~3 hours of finance team time given back each week
- More dependable day-to-day shipping for employees across the state
- Better information to forecast postage needs and plan budgets
- Discounted UPS, USPS and FedEx rates
- Carrier and service comparison in one place
- Labels, tracking and shipment history in one system
- Spend analysis by location, carrier and service
- Custom dashboards and scheduled reports
- Trend, usage and cost insights across the organization
For Missouri DSS, Pitney Bowes is more than a technology provider. It’s a partner that understands their operation, works closely with their team and is there as their needs evolve.
