"PB Commerce Cloud Not Found" message on the SendPro C Lite, SendPro C, SendPro+ (2H00, 8H00)

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Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (2H00, 8H00)

Issue

The device displays the message "PB Commerce Cloud Not Found".

Cause

The device is unable to sync transaction data. Problems with the network connection settings, the physical connections, or a firewall can cause this issue.

Resolution

For information about the connection settings required on your network, contact your IT department.

Select your connection type:

If you are unable to connect to the internet, ask your IT department or internet provider to check the internet settings before you contact Pitney Bowes. If you still need assistance, please use the Contact Us options below.

UPDATED: September 15, 2021