Skip to main content
Related Search Topics: Installation, Setting Up & Drivers Errors & Troubleshooting
Print this support article

"Unhandled exception in script" message when installing DeviceHub in SendPro Online or PitneyShip

There are multiple reasons that the message "Unhandled exception in script" may appear when installing DeviceHub for Windows.
Products affected: SendPro® Online, PitneyShip™

Issue

When installing DeviceHub for Windows, the message "Unhandled exception in script" appears.

Resolution

If the message looks like this, with "No module named 'tokenize'", then the error is due to a previous version of DeviceHub that needs to be uninstalled.
"Unhandled exception in script" error when installing DeviceHub

  1. Uninstall the previous version of DeviceHub. For instructions, see: Uninstalling DeviceHub
  2. Install the latest version of DeviceHub. For instructions, see: Installing DeviceHub

If the message looks like this, with "This version of Windows is not supported", then the error is due to an unsupported version of the Windows operating system. DeviceHub for Windows is only supported with Windows 10 or higher.
"Unhandled exception in script" message when installing DeviceHub

UPDATED: April 25, 2022

Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests (Sign in required)