"Unhandled exception in script" message when installing DeviceHub for Windows in PitneyShip or PitneyShip Pro

Issue

When installing DeviceHub for Windows, the message "Unhandled exception in script" appears.

Resolution

If the message looks like this, with "No module named 'tokenize'", then the error is due to a previous version of DeviceHub that needs to be uninstalled.

1. Uninstall the previous version of DeviceHub. For instructions, see:
   • Uninstalling DeviceHub
2. Install the latest version of DeviceHub. Refer to the instructions for your product:
   • Installing DeviceHub in PitneyShip
   • Installing DeviceHub in PitneyShip Pro

If the message looks like this, with "This version of Windows is not supported", then the error is due to an unsupported version of the Windows operating system. DeviceHub for Windows is only supported with Windows 10 or higher.

If the message looks like this, with "[Errno 13] Permission denied", then the error is caused by Windows security or third-party anti-virus protection that is blocking access to DeviceHub. Contact your IT department or Windows System Administrator.

If you need further assistance, please contact us.