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Tracking a shipment in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

You can view tracking information for packages sent through PitneyShip, PitneyShip Pro, or PitneyShip Enterprise in your history.

Products affected: PitneyShip®, PitneyShip® Pro, PitneyShip® Enterprise

You can view tracking information for packages sent through PitneyShip, PitneyShip Pro, or PitneyShip Enterprise in your history.

Important: This information is only for packages that you sent using PitneyShip, PitneyShip Pro, or PitneyShip Enterprise. If you are trying to track a package that was not sent through PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, visit the carrier's website to look up the tracking number. If a package that you're expecting to receive is delayed or missing, contact the merchant.

In this article:

Tracking in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise

  1. Sign in to the Shipping 360 platform.
  2. Select Shipping & Mailing > Shipping & Postage History.
  3. If needed, use the filter menus and search box at the top of the list to find the item you want to track.
  4. Select the arrow next to the item to expand it.
    Expand arrow
  5. Click on the tracking number to view the tracking details.
    Sample tracking number:
    Tracking number in history
    Sample tracking details:
    Tracking information from history
  6. (Optional) Select the Copy Tracking Number icon to copy the tracking number to your clipboard so that you can paste it somewhere else.
    Sample tracking number with copy icon:
    copy tracking number
    Note: If there is no tracking number, then the item did not include tracking. Tracking availability is based on the carrier and service used for the shipment.

Delivery issues

If there are problems with the delivery of a shipment that you sent through PitneyShip, PitneyShip Pro, or PitneyShip Enterprise, such as lost or damaged shipment, contact your merchant or carrier. For more information, see the Track Your Package FAQ.

Tracking ERR Shipments

ERR tracking is not available in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise. Electronic Return Receipts and digital signatures must be obtained from the USPS website.

  1. Go to the USPS Tracking page.
  2. Enter the tracking number of your label. You can find it in your PitneyShip, PitneyShip Pro, or PitneyShip Enterprise history.
  3. Provide your email address as requested.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: September 14, 2026