"Device hub connection timeout" message when printing in PitneyShip or PitneyShip Pro

Issue

"Device hub connection timeout" message when printing in PitneyShip Pro.

Cause

There is a USB issue with the connected printer.

Resolution

• Solution 1: Make sure that DeviceHub is installed
• Solution 2: Verify that DeviceHub is running
• Solution 3: Make sure that your printer is connected and online
• Solution 4: Reconnect DeviceHub
• Solution 5: Uninstall and reinstall DeviceHub
• Solution 6: Try a different USB port (wired connections)

To install DeviceHub, see the instructions for your product:

• Installing DeviceHub in PitneyShip
• Installing DeviceHub in PitneyShip Pro

There should be a DeviceHub icon in the Windows system tray (small icons near the clock) or Mac OS menu bar to show that it is running.

If this icon is missing, find DeviceHub in your programs list and restart it.

Once the DeviceHub icon appears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

1. In PitneyShip Pro, go to Settings > My Devices.
2. Verify that your printer shows an Online or Idle status.
3. If the status is Offline or Other, verify that the printer is on and is connected correctly to the computer.

1. Find the DeviceHub icon in Windows system tray (small icons near the clock) or Mac OS menu bar.
2. Right-click on the DeviceHub icon and choose Reconnect.
   
3. Once the DeviceHub icon appears, hover your mouse over the icon to see the connection status and wait until it shows an Online status.

1. Uninstall DeviceHub. See Uninstalling DeviceHub.
2. Reinstall DeviceHub. See Installing DeviceHub.

Solution 6: Try a different USB port (wired connections)

If the printer is connected via USB, move the printer to a different USB port and try again.

If you need further assistance, please contact us.