Managing Printing in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise
There are different print settings and options depending upon whether you're printing shipping labels, stamps, or envelopes and what kind of printer you're using.
- Print to PDF
- DeviceHub
- Printing shipping labels
- Printing stamps
- The My Devices page
- Additional print settings
- Compatible printers and scales
Print to PDF
The "Print to PDF" option is always available on the printer menu when printing shipping labels and stamp sheets. (When printing stamp rolls, Print to PDF is not available.) When you choose this option, your labels and stamp sheets open as a PDF that you can then print to any printer using your web browser's print function (File > Print or Ctrl+P).
If "Print to PDF" is the only option on the printer menu, that most likely means that DeviceHub has not yet been installed on any of your enterprise's computers (see below).
Important: In order to use the Print to PDF option, you will need to allow pop-ups in your web browser so that the PDF can open. See:
DeviceHub
What is DeviceHub?
DeviceHub is a helper program that connects your printers and scales to PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
Do I need DeviceHub?
- You need DeviceHub to print stamps on a stamp roll printer or directly onto envelopes.
- You need DeviceHub to connect a scale to PitneyShip, PitneyShip Pro, or PitneyShip Enterprise.
- DeviceHub is optional for printing stamp sheets or shipping labels. These can be printed using the Print to PDF option described above. however, if you want to print them directly to a printer, you must first install DeviceHub.
How do I install DeviceHub?
- When you install DeviceHub, your printers and scales are shared in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise with other users in your enterprise (if you have a multi-user subscription). To install DeviceHub, see:
- For DeviceHub technical requirements, see:
- Once DeviceHub is installed, it will run in the background on your computer. You can manage it by right-clicking on the DH icon in the system tray (small icons by the clock).
Printing shipping labels
You can print shipping labels either to a PDF that you then print using your web browser's print function, or to a printer that is connected through DeviceHub, where they print directly to the printer. To print directly to a printer, you must first install DeviceHub.
Printing stamps
You can print stamps on stamp sheets, stamp rolls, or envelopes.
- Stamp Sheets: You can print Pitney Bowes stamp sheets using the Print to PDF option, or print them directly to a DeviceHub printer.
- Stamp Rolls: You can only print stamp rolls on a stamp roll printer that is connected through DeviceHub.
- Envelopes: You can only print envelopes to a printer that is capable of printing envelopes and is connected through DeviceHub.
The My Devices page
The My Devices page in PitneyShip, PitneyShip Pro, or PitneyShip Enterprise shows a list of your enterprise's DeviceHubs (computers on which DeviceHub is installed) and the printers and scales that are connected to them. The status of each device is shown. By default the DeviceHub will have the computer's name; you can use the pencil icon to rename it if needed. This page also has the links to download and activate DeviceHub.
To access the My Devices page, go to Settings > My Devices. See the link below for complete installation instructions.
Additional print settings
You can find additional print settings under Settings > Print Options, Settings > Stamp Options, and Settings > Label Options.
Compatible printers and scales
For a list of printers that have been verified for use with DeviceHub, see:
Related topics
The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.
UPDATED: April 24, 2026