Skip to main content
Related Search Topics: Errors & Troubleshooting
Print this support article

PDF not appearing when creating a shipping label in ShipAccel

If the PDF is not appearing when creating a shipping label, the pop-up blocker in your web browser may be blocking the window.

Products affected: ShipAccel

Issue

When creating a shipping label, the PDF is not appearing for the label, the summary receipt, or the FedEx customs invoice.

Cause

The pop-up blocker in your web browser may be blocking the window.

Resolution

Solution 1: Verify that "Print to PDF" is selected

  1. In ShipAccel, select Settings > Print Options.
  2. Verify that the Print to PDF option is selected. The Print to PDF option generates a PDF, which you can then print using your web browser's print function.
  3. Attempt to print again.

Solution 2: Check for a pop-up blocker

Make sure your web browser isn't blocking the pop-up window. Select your web browser from the list below for additional steps.

Firefox

Firefox may be blocking pop-ups, preventing the label from being created. When blocking a pop-up, Firefox displays an information bar. If you see this bar, follow the steps below.
Notification bar from Firefox when it is preventing popups

  1. Click the Options button in the notification bar and choose Allow pop-ups for https://shipaccel.pitneybowes.com.
  2. After allowing pop-ups, reprint the label. See:

Safari

  1. From the Safari menu, choose Preferences.
  2. Click Websites.
  3. Find the address https://shipaccel.pitneybowes.com and change the settings to Allow.
  4. After allowing pop-ups, reprint the label. See:

Chrome

  1. Click on the three dots in the upper right and select Settings.
    Chrome 3 dots menu
  2. Select Privacy and security on the left.
  3. Select Site Settings.
  4. Select Pop-ups and redirects (you may need to scroll down to see it).
  5. Under Allowed to send pop-ups and use redirects, click Add.
  6. Enter https://shipaccel.pitneybowes.com, and click Add.
    Add exception for pop-ups and use redirects in Chrome

Microsoft Edge

  1. Click on the three dots in the upper right and select Settings.
    Microsoft Edge 3 dots menu
  2. Select Cookies and site permissions on the left.
  3. Select Pop-ups and redirects (you may need to scroll down to see it).
  4. In the Allow section, select Add.
    Microsoft Edge Add button
  5. Enter https://https://shipaccel.pitneybowes.com and select Add.
    Microsoft Edge add site window

Solution 3: Manage browser privacy exceptions in Firefox

If you are using Firefox, and you get signed out when the PDF doesn't open, add this privacy exception.

  1. Go to Settings in Firefox
  2. Select Privacy & Security.
  3. Under Enhanced Tracking Protection, select Manage Exceptions.
  4. In the box for Address of website, enter https://sendpro360.pitneybowes.com, then click Add Exception.
  5. Select Save Changes.
  6. Restart Firefox and try printing your label again.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.

UPDATED: January 19, 2026