Tracking a shipment in ShipAccel
You can view tracking information for packages sent through ShipAccel in your history.
Products affected: ShipAccel
You can view tracking information for packages sent through ShipAccel in your history.
Important: This information is only for packages that you sent using ShipAccel. If you are trying to track a package that was not sent through ShipAccel, visit the carrier's website to look up the tracking number. If a package that you're expecting to receive is delayed or missing, contact the merchant.
Tracking from the Order screen
- Sign in to ShipAccel.
- When viewing an order in the sidebar or the full-page order view, click on the tracking number.
- Click the X in the upper right corner to close the tracking information.
Tracking from the History screen
- Sign in to ShipAccel.
- Select Shipping > Shipping & Postage History.
- Click on the tracking number to view the tracking details.
- (Optional) Select the Copy Tracking Number icon to copy the tracking number to your clipboard so that you can paste it somewhere else.
Note: If there is no tracking number, then the item did not include tracking. Tracking availability is based on the carrier and service used for the shipment.
The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.
UPDATED: July 23, 2026