Tracking a shipment in ShipAccel
Products affected: ShipAccel
You can view tracking information for packages sent through ShipAccel in your history.
Important: This information is only for packages that you sent using ShipAccel. If you are trying to track a package that was not sent through ShipAccel, visit the carrier's website to look up the tracking number. If a package that you're expecting to receive is delayed or missing, contact the merchant.
In this article:
Tracking in ShipAccel
- Sign in to ShipAccel.
- Select Shipping > Shipping & Postage History.
- If needed, use the filter menus and search box at the top of the list to find the item you want to track.
- Select the arrow next to the item to expand it.
- Click on the tracking number to view the tracking details.
Sample tracking number:
Sample tracking details: - (Optional) Select the Copy Tracking Number icon to copy the tracking number to your clipboard so that you can paste it somewhere else.
Sample tracking number with copy icon:
Note: If there is no tracking number, then the item did not include tracking. Tracking availability is based on the carrier and service used for the shipment.
Delivery issues
If there are problems with the delivery of a shipment that you sent through ShipAccel, such as lost or damaged shipment, contact your merchant or carrier. For more information, see the Track Your Package FAQ.
- Visit the USPS website
- Visit the UPS website
- Visit the FedEx website
Tracking ERR Shipments
ERR tracking is not available in ShipAccel. Electronic Return Receipts and digital signatures must be obtained from the USPS website.
- Go to the USPS Tracking page.
- Enter the tracking number of your label. You can find it in your ShipAccel history.
- Provide your email address as requested.
The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.
UPDATED: September 01, 2026